SAP Support Services

Our SAP Application Maintenance Services (SAMS) go beyond merely managing and optimizing overgrown applications. Our portfolio-based, consultative approach takes a holistic view of technology, information architecture, people, and services. We first understand your business domain, technology roadmap, processes, and applications, then optimize, fill gaps and align team structures to deliver improved application support. With minimum downtime and volatility, your applications stay optimally geared to provide rapid responses to key change requests and business requests. Questioning redundancies and high-cost low business-criticality applications, 24X7 SAP Support also ensures easier application maintainability.

Our SAMS processes are tailor-made for maintenance, they are not an after-thought of development

Maintenance Services

SAP Support has a proven methodology for application maintenance, including application support, technical, functional – and for ongoing enhancements. Typically, we begin with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance. Our years of experience with a wide range of technologies and domains ensure that this methodology works and is adapted to your Company’s specific requirements.

Rigorous Service Level Agreements (SLAs) ensure that these maintenance services enhance application stability, lower support costs, reduce total-cost-of-ownership (TCO), and steer continuous service quality improvements.

Our SAMS process framework has been successfully adopted in varying follwoing scenarios, from a single application to a large portfolio

ü  Transition Methodology

ü  Benefits

ü  Significant reduction of maintenance costs

ü  Lowered risks and increased predictability

ü  Timely release of programs and enhancements

ü  Improved knowledge management with tool-based reverse engineering

ü  Full portfolio optimization

ü  Cost variability for cyclical businesses

ü  Ongoing alignment with industry trends