What Support is Offered:

Advice
As part of the ongoing support offered through an ACME maintenance agreement, our technicians can advise on IT related issues. Our personnel become an extension of your own resources and can be used as an efficient source of technical advice.

Peace of Mind
ACME support will offer the peace of mind that a skilled member of staff is only a telephone call away. Should it be necessary that our technician can visit your premises, times are guaranteed as documented in each agreement depending on location of premises. The peace of mind guarantee allows your own personnel to concentrate on their own daily activities rather than wasting time in resolving IT problems.

Telephone Support
Telephone support is provided by skilled technicians who have a detailed understanding of your company IT systems through our documented reports.

Onsite Support
Support can be provided onsite at a short notice. Our technicians will work onsite with your dedicated support personnel to resolve any IT problems, whilst highlighting techniques and future activities.

For companies that require system upgrades as a part an initial recommendation, ACME may include additional recommended costs for implementation and set up of required hardware and software. These costs will be highlighted in the recommendations made by our technicians after onsite discussions.

Remote Support
Our Remote Support Service (RSS) provides invaluable benefits to our clients. Within minutes of contacting ACME, our qualified engineers are able to log on to your PC remotely and resolve any issues quickly and efficiently. Over 96% of all issues can be resolved remotely. If any issues cannot be resolved, our engineer will visit your site to take care of it.